They have no physical presence on the high-streets and seek to minimize customer-service and support through enabling ‘web self-service’.
In the dot-com era they used to be known as ‘pure-plays’. For example Amazon (www.amazon.com) and eBay (www.ebay.com) are the world’s two biggest e-businesses.
E - Commerce 101
Transactional e-commerce site. These enable purchase of products online. The main business contribution of the site is through sale of these products. The sites also support the business by providing information for consumers that prefer to purchase products offline. These include retail sites, travel sites and online banking services.
Websites like Alienware and Dell which allow for some degree of customer interaction in customizing their computers are examples of E-Commerce.
https://entrepreneur.com/tradejournals/article/72732808.html
Just a heads up this makes an interesting read.
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